FREQUENTLY ASKED QUESTIONS

In case you had a few questions, we've compiled a list here for you and sorted them by group to make it easy to search. Just click the appropriate group link and have your questioned answered. If you are still having trouble, use our Contact Form and e-mail us your question. Customers usually get a response within 24 hours. Thanks.

Alterations & Returns
My recent customized order does not fit, what should I do?

We offer a perfect fit guarantee. We will pay for alterations up to $75 at a local tailor of your choice. Should this tailor deem the suit unalterable we will re-make the garment free of charge with new measurements provided by you. To request an alteration credit, please contact us using our contact form.

Return Policy: To be considered eligible for a return or refund, you (the customer) MUST contact our office within 48 hours of receipt of your order. Once you have contacted our office we will provide you with return confirmation ID number and form. All orders must be postmarked to Point Click Tailor, Inc. head office location within one week (7 days) of a customer receiving their order. Point Click Tailor, Inc. will only accept returned products that are not manufactured to the specifications of an individual's measurements. These products may include but are not limited to; Ties, Bow Ties, Tie Clips, Cuff Links, and Pocket Squares. These products must also be returned in good and unworn condition. Point Click Tailor, Inc. has the right to deny the issuance of a refund to any order that is believed to be previously worn, altered, tailored or damaged. This decision is at the sole discrepancy of authorized Point Click Tailor, Inc. representative and all decisions are final.

We will not accept products that have been altered, tailored or adjusted in any way. Customers are responsible for return shipping charges. Any packages that are received at our office that do not meet the aforementioned requirements will be sent back to the client without refund. These refund policies apply to all garments which have been tailored to any client's measurement details. These polices exist due to the nature of customization which renders these items unsellable. All returns will be subjected to a 20% service charge of total cost of each item sold.

You may contact our offices using the below information.

E-Mail:

Customer Service

Postal Mail:

  • Point Click Tailor, Inc.
  • 9 Kanouse Place
  • West Caldwell, NJ
  • 07006-6701
Where should I get my custom garment altered?

We always suggest that you have your garment altered by a professional reputable tailor, in your area. For help locating a reputable tailor in your are please contact us.

How long does it take to get a remake or alteration?

If for any reason once you've received your order and it does not fit or meet your expectation, log into your account fill out our contact form to request a remake and / or to request a reimbursement for alterations. *Suits will only be eligible for a complete remake only if a professional qualified tailor deems the suit to be unalterable.

Once the updated measurements and request have been sent to our manufacturing team, we will begin your remake. You will receive a confirmation within 48 hours of your request. Please allow 6-8 weeks for delivery.

Measurements
How are the measurements I submit online used to create my Point Click Tailor custom suit?

Once your measurements have been submitted online those measurements will be saved in your profile for future orders. Once an order has been placed your measurements will be sent to our manufacture, where your garment will be hand cut and sewn to your specifications.

Do I need a tailor to take my measurements?

A tailor is not required to take your measurements. Our get fitted measurements provides a step-by-step guide to take the measurements your self or with the assistance of another. If you would like to have your measurements taken by a professional tailor and there’s a fee please inform us of that cost and we will be more than happy to credit your first purchase for that cost. Not to exceed $25.

How can I change my existing measurements?

Your measurements can be simply changed by logging onto your account and editing the needed fields in our get fitted section.

Under the Measurements, only enter those fittings or settings that you feel need to be changed, then simply 'submit'.

Can I change the measurements on my current order?

Yes. As long as that item has not left our manufacture we’re able to adjust your measurements. Please contact us immediately if your order requires changes. We cannot change the measurements once the garment has been cut.

Can Point Click Tailor's suits be custom made for large men or small children?

Yes. We are a 100% bespoke custom clothing company. When placing an order for a small child we would encourage you to please contact our office with your order number.

Can you tell me more about your 'PERSONAL FITTINGS'?

Using our Zip Code Lookup form or our Contact form, or other channel, clients request a personal fitting by submitting personal information such as Name, E-Mail, Phone and Comments to Point Click Tailor, where one of our representatives reviews the information, then contacts the client. After a few questions our representative can schedule a fitting at a location within the zip code that was entered in the zip code lookup form or a location of agreement or by coming to us.

Personal Fittings have a charged of $75, to the client having the fitting done. That measurements fee is waived with the purchase of any 2 peice or 3 peice suit at the time when the fitting was taken.

For more inforamtion please contact Point Click Tailor using our Terms & Conditions form.

Payments and Shopping Cart
How do I view my cart?

Your account can be viewed anytime, once logged in. Simply click the shopping bag text located in the top left of your monitor and follow the drop down menu.

What payment types does Point Click Tailor accept?

We accept all major credit cards as well as logo debit cards.

Do you store credit card information?

No. We currently use PayPal as our means of consumer financial transactions. PayPal handles credit card information and all personal information associated with that credit card.

Who can buy from Point Click Tailor?

Currently Point Click Tailor is a men's clothing company. Any man interested in owning fine custom clothing, may purchase from here. We are currently servicing The Continental United States, its territories and Canada.

Is there a Loyalty Program?

No. Not at this time. We will inform our customer once a loyalty program has been established via E-mail.

Shipping & Delivery
What countries does Point Click Tailor ship to?

Currently Point Click Tailor only ships to the U.S. & Canada.

After I submit my order when will I receive my garments?

After submitting your order online customers can expect to receive their garments within 3-4 weeks from the order date.

What shipping options does Point Click Tailor offer?

Point Click Tailor offers Standard Free Shipping on all purchases.

Can I expedite my order?

Yes; however, an additional cost based on the expedited service will be applied accordingly. Contact PointClickTailor for more details using our Contact Form.

Can my orders be shipped to Post Office Boxes or APO/FPO military addresses?

No we cannot offer delivery service to PO Boxes or APO/FPO military addresses.

I need to change my shipping address. Is this possible?

Yes & No, please see below:
Yes this is possible if your order is still in the manufacturing stage.
No this is NOT possible if your order has already entered the shipping stage.

How many weeks in advance should I order my suit if needed for a specific date/event?

Our standard delivery time is 3-4 weeks. If an order is required for a specific date please contact us using our Contact Form.

Can I track my order/shipment while in transit?

Yes, a tracking number will be assigned to all orders once it enters the shipping stage. At this time; customers will receive an email confirmation that their order is now in the final stage and being prepared to ship. Included in this email will be the corresponding tracking number assigned to your order.

How do I view my cart?

Your account can be viewed anytime, thought you must be logged in. Simply click HERE.

What payment types does Point Click Tailor accept?

We accept all major credit cards as well as logo debit cards.

Do you store credit card information?

No. We currently use PayPal as our means of consumer financial transactions. PayPal handles credit card information and all personal information associated with that credit card.

Who can buy from Point Click Tailor?

Currently Point Click Tailor is a men's clothing company. Any man interested in owning fine custom clothing, may purchase from here. We are currently servicing The Continental United States, its territories and Canada.

Is there a Loyalty Program?

No. Not at this time. We will inform our customer once a loyalty program has been established via E-mail.

General
Is it free to join Point Click Tailor?

Yes. It’s 100% free to join and create a profile on our website.

How do I join and set up an account with Point Click Tailor?

Joining Point Click Tailor is very easy. Please click Login to Your Account located in the top right hand corner of your monitor where you will be directed to create an account under the gold 'Register Now' text. Just follow the directions.

How do I recover or reset my password information?

If you lost or forgotten your password, visit our Login Page. Click the 'Reset My Password' and follow the directions. Take note: this step does deactivate your account until you complete the process.

Is it safe to shop here?

Yes. We use server side encryption software that deters hacking and secures your information. Look for https:// protocol once logged in.

How can we be contacted?

E-Mail:

Customer Service

Postal Mail:

  • Point Click Tailor, Inc.
  • 9 Kanouse Place
  • West Caldwell, NJ
  • 07006-6701
Technical
What browsers should I use to shop here?

Our site uses some of the latest technologies available on the web, sliding panels and drop down menus all written in Javascript and JQuery languages. Out technical team recommends that you use the latest browsers available. Firefox 8, Internet Explorer 8 (XP and earlier) or IE 9 for Vista and Windows 7. Google Chrome has automatic updates and you should be running the latest version which is 15 at the time of this article. Safari 5 and up is also recommended. Another advantage of using the latest browsers is security. Older browsers are prone to fishing, cookies hijacking, javascript injections and other forms of web developement attacks more easily than the newer browsers.

We also use secure connections when logged in (https://) this encrypts the communication between your machine and our servers and is an added form of security that we provide. Look in your browser and make sure, that after login, you are connected using https://.

I can't read some of your text, how can I increase the font size?

Depending on the browser you are using, font size is an configurable option within your browser settings.

Mozilla Firefox: Menu Tool Bar: Tools => Options. In the Content Tab, you can change the font size there or go to advanced settings.

Internet Explorer: Menu Tool Bar: Tools => Internet Options. In the "General" tab you will see a 'Fonts' button, click it. There you can change your settings.

Short cut for most browsers would be, to have the browser window active. If you have a mouse with a roller-ball, while pressing the [CTRL] key roll the ball back and forth and see the zoom feature of the page increase and decrease. Change to your desire.

I don't have JavaScript enabled?

Depending on the browser and version you are using, JavaScript may or may not be enabled. If not, most of the sliders, and login functions may not work. To enable JavaScript in your browser, Go to your menu bar and click "Tools" => 'Internet Options' Then go to your Advanced Settings and look for Java Script enabling feature.

I did not receive a confirmation email regarding my order?

When placing an order, you'll need to register with PayPal in order for your order to be completed. You will be redirected to their platform to complete payment. You will then be prompted to return to our site, we encourage you to do so, this will trigger our confirmation E-mail to you. Should you not receive an email from us, contact us using our Customer Service address with your concerns.

I did not receive a confirmation email regarding my password reset request?

When submitting a request to reset your password, you should receive two confirmations, one on the website, notifying you of a successful submission and again thru a confirmation E-mail. Should you fail to see both, contact our Web Master with these details.

Point Click Tailor

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